Quality-Management| Glendale University of California

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- - developing self-awareness
- - managing personal stress
In Section 2 of this course you will cover these topics:
- - solving problems analytically and creatively
- Building relationships by communicating supportively
In Section 3 of this exam you will be evaluated on below listed topics:
- Gaining power and influence
- Motivating others
In Section 4 of this course you will cover these topics
- Managing conflict
- - empowering and delegating
In Section 5 of this course you will cover these topics:
- - building effective teams and teamwork
- Leading positive change

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- The total quality approach to quality management.
- Quality and global competitiveness.
- Strategic management: planning and execution.
In Section 2 of this course you will cover these topics:
- Partnering and strategic alliances.
- Quality culture: changing hearts, minds and attitudes.
- Customer satisfaction and retention.
- Employee empowerment.
In Section 3 of this exam you will be evaluated on below listed topics:
- Leadership and change.
- Team building and teamwork.
- Communication and interpersonal relations.
- Education and training.
In Section 4 of this course you will cover these topics
- Overcoming politics, negativity and conflict in the workplace.
- Iso 9000 and total quality: the relationship.
- Overview of total quality tools.
- Problem solving and decision making
In Section 5 of this course you will cover these topics:
- Quality function and deployment -qfd-.
- Optimizing and controlling processes through statistical process control -spc-.
- Continual improvement.
- Benchmarking.
- Just-in-time manufacturing -jit-.
- Implementing total quality management. index.

Topics Covered in This Course:

In Section 1 of this course you will cover these topics:
- Evolution of quality design and control
- Conceptual framework for quality: design and control
- Statistical methods and probability concepts
In Section 2 of this course you will cover these topics:
- Sampling distributions and statistical hypothesis testing
- Conceptual framework for statistical process control
- Shewhart control charts for variable data
In Section 3 of this exam you will be evaluated on below listed topics:
- Importance of rational sampling
- Interpretation of x and r control charts:
- Some control chart methods for individual measurements
In Section 4 of this course you will cover these topics
- Process capability assessment
- The design and analysis of tolerances
- Statistical thinking for process study: a case study
In Section 5 of this course you will cover these topics:
- Shewhart control charts for attribute data
- Attribute control chart implementation
- Conceptual framework for planned experimentation
- Design and analysis of simple comparative experiments
- Design and interpretation of 2k factorial experiments
- Analysis of two-level factorial designs
- Model building for design and improvement
- Two-level fractional factorial designs
- Sequential and iterative nature of experimentation
- Robust design case studies
- Modeling of response surfaces and response optimization

INB-048	Principles of Management Skills	6 Credits	View Details
QMA-063	Introduction to Quality Management	6 Credits	View Details
QMA-110	Introduction to Statistical Quality Control	6 Credits	View Details
PMT-560	Basics of Total Quality Management	6 Credits	View Details
QMA-564	Quality Engineering	6 Credits	View Details
QMA-691	Special Topics in Quality Management	6 Credits	View Details

Excel Your Career with